• Delivered but Missing Package
  • Order issues for packages marked "delivered" yet not received are considered stolen, and must be filed 5 days after “delivery date” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises.

• Filing a Police Report or In-Person Notarized Statement
  • At our discretion, Piccalio may require a police report or in-person notarized statement form when the customer’s package is marked as delivered.
    • If requested, the customer will file the police report/notarized form and include an explanation that Piccalio Package Protection is a package insurance, and we have protected the customer’s package that has been stolen. To process the order issue with Piccalio, Piccalio is requiring a police report/notarized form.
      
      
    • Send Piccalio the police report PDF & number in the order issue (if a notarized statement was requested, send over a screenshot and details of the notary form signed by a notary public).
  • Upon request, Piccalio may require additional documentation such as proof of identity, a notarized statement, address, etc.

Note: Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felony.

• Delivered to wrong address
  • If the customer input the correct address at checkout and the package was delivered to the wrong address, Piccalio considers this as stolen and we will replace the order on behalf of the customer. Please reach out to us here with your first and last name, email address and order number. 

If you believe that your package was stollen and you are able to provide an official police report, please reach out to us here. Please include a copy of the official police report, your first and last name, email address and order number.