Order Issue Resolution ExpectationsUpdated 7 months ago

When an order issue is reported and resolved, the product will either be reordered or refunded depending on in-stock availability and the percentage of discounts received.

In some cases, order issues may not be approved per the Piccalio Package Protection policies. 

In this article, you can read more about what a customer can expect in each scenario and where to reach out for further questions:

REORDER

• Shortly after Piccalio has processed a reorder, the customer should receive a confirmation email from the merchant that includes the new order number and receipt of purchase. Once the the order is fulfilled, the customer will receive another email with tracking information: tracking number, and a link to track via the carrier service (i.e. UPS, USPS, etc.).

• Every reorder placed through Piccalio will also be covered by Piccalio Package Protection in the case of lost, stolen, or damaged items. So rest assured that the customer can always reach out to us should they experience another protected situation!

REFUND

Shipping and tax costs will be refunded to original payment methods but in the case we are not able to offer a refund to your original form of payment, we will offer a PayPal refund as an alternative option.   

In both cases, the Piccalio Protection cost will not be refunded. 

PayPal 

If the customer does not currently have a PayPal account, don’t worry! PayPal is easy, fast, and free to set up, all you need to do is follow this link to get started: https://www.paypal.com/us/webapps/mpp/account-selection.

• Once the customer's PayPal refund has been processed, they should expect to see funds reflect in their PayPal balance within the next business day (if not much sooner). Sometimes it’s tricky to navigate how to transfer those funds to their bank account, so they can also reference this PayPal article if they need help!

Original Form of Payment

• If their payment is processed to the original form of payment, they can expect to see those back to their account within 5-7 business days.