Damaged Items PoliciesUpdated 6 months ago
- Damaged Item Arrived
- Order Issues for damaged orders must be filed within 15 days of the delivery date.
- Broken items
- If the customer received a broken item and needs to dispose of it (i.e. shattered glass), the customer needs to check their city ordinances and dispose of it properly.
- The customer does not need to ship it back to the retailer (unless the retailer indicates otherwise).
- If the customer received a broken item and needs to dispose of it (i.e. shattered glass), the customer needs to check their city ordinances and dispose of it properly.
- Damaged items
- A damaged item is considered to be a broken product that is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc. due to transit.
- Piccalio Package Protection does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items.
- Piccalio requires further evidence of the customer’s damaged item (i.e. more photos, videos, etc.). If your item is damaged or defective, please fill out this form and a member of our team will get back to you within 24 business hours with next steps.
- A damaged item is considered to be a broken product that is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc. due to transit.
- Out of stock or Back ordered items
Shipping times are updated regularly on the product page for all pre-orders and back orders. If your order is still in making process you will receive an email notification as soon as it's dispatched and on the way to you. At that time, Piccalio Package Protection will be activated for your order should it be lost, stollen or damaged in transit.
Piccalio can offer the customer a refund for the item that is out of stock. The customer can always use that refund to order the item when it’s back in stock.