What is your return policy?Updated a month ago
If you decide you need to return a Piccalio product, we are happy to help. See the terms and steps below so that we can process your return.
Returns policy:
We accept returns in the original packaging within 30 days of delivery.
Items must be in as-new condition in original packaging.
Products shipped outside of the contiguous United States are not eligible for return.
Gift returns may be returned for a store credit.
If you’ve received a damaged or defective item, please take advantage of our 3-year warranty by contacting our Help Center for a replacement.
Restocking fee:
As a small family-owned business, we’re proud to offer excellent products and thoughtful support for our customers. Processing returns requires time and resources, so we charge a small fee to help cover the costs associated with restocking. Our restocking fees are as follows:
20% of what you paid for the product, with the original packaging intact.
25% of the paid value if the original packaging is not intact.
How to process your return:
Visit our Help Center to start the return process. To sign in, please use the email address or phone number associated with the original order. If your return was a gift, please reach out to us at [email protected] for assistance.
You may be prompted to provide a receipt or proof of purchase, full name, and order number. Also, provide the name and/or shipping address to which the order was addressed.
Your request will be processed within 24-48 business hours. We will email you a pre-paid return shipping label.