We are happy to answer any questions or concerns you may have and will get back to you within 24 business hours.

Return Policy

Shipping & Delivery 

Shop

Piccalio

<div data-block="true" data-editor="7icq8" data-offset-key="chust-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="chust-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="chust-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">We are so sorry to hear about this experience, and we want to do whatever we can to make this right. Please reach out to us on our&#xA0;</span></span><span data-offset-key="chust-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><a href="https://piccalio.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">help form</a></span></span><span data-offset-key="chust-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">&#xA0;and provide the below information so that our team can better assist you.&#xA0;</span></span></div></div><div data-block="true" data-editor="7icq8" data-offset-key="jjqd-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="jjqd-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="jjqd-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="7icq8" data-offset-key="b1i2m-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="b1i2m-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="b1i2m-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">1. Confirm your order number and shipping address.</span></span></div></div><div data-block="true" data-editor="7icq8" data-offset-key="c01di-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="c01di-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="c01di-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">2. Part number and quantity of the missing/damaged item(s). This can be found in the assembly instructions which are attached.</span></span></div></div><div data-block="true" data-editor="7icq8" data-offset-key="cbp8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="cbp8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="cbp8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">3. If the item(s) received are wrong/broken/damaged please send clear photos and/or videos. This also helps provide feedback for our team to help improve the design, if deemed necessary.</span></span></div></div><div data-block="true" data-editor="7icq8" data-offset-key="7etqv-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="7etqv-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="7etqv-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="7icq8" data-offset-key="ai0bp-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="ai0bp-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="ai0bp-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">A member of our team will get back to you within 24 business hours with next steps.&#xA0;</span></span></div><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://uploads.gorgias.io/lrg3N7AWj16DnR8K/piklertriangle_assembly_0623_web-0a2ec16b-9cb0-4a1c-a84e-bc4589319f93.pdf" rel="noopener noreferrer" target="_blank">piklertriangle_assembly_0623_web.pdf</a> <span class="gorgias-file-attachment__span-size">1.8MB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><div data-offset-key="ai0bp-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="ai0bp-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></span><br></div></div>

We are so sorry to hear about this experience, and we want to do whatever we can to make this right. Please reach out to us on our help form and provide the below information so that our team can better assist you. 1. Confirm your order number and sh

My Mini Climber | Pikler Triangle Set arrived damaged or missing parts.

Product Specific Questions, Troubleshooting & FAQs

Climber | Pikler Triangle Set

How long will it take for my item to arrive?

How do I track my shipment?

If I order multpile items, will they ship at the same time? 

Do you ship internationally?

I received a defective item. What can be done about this?

I received a damaged item due to transit.

Tracking shows 'Delivered' but I did not receive my order.

Tracking shows no activity or movement

How do I change or cancel my order?

How do you ship your products?

Orders, Shipping & Delivery

What is your return policy?

Do you offer warranty on your products?

How do I exchange an item? 

How do I handle returns and receive my refund?

Returns, Exchanges, Warranty

The item I want to order is out of stock, how do I pre-order it?

Pre-Orders & Back-Orders

Do you offer any promo codes or run sales?

Discounts and Promotional Codes

How can I care for my products? 

What safety testing does Piccalio follow?

What is the difference between the Convertible Helper Tower and the Foldable Helper Tower?

What materials are your products made of?

How do I assemble my Piccalio product?

Where are the products manufactured?

What does it mean when a product is Greenguard Gold Certified?

General Product Information & Care

What is the recommended age and weight?

How do I assemble the Mini Chef Convertible | Helper Tower?

Do I need a Safety Net accessory for the Mini Chef Convertible | Helper Tower?

What material and sealant is used for the Helper Tower?

Does the Mini Chef Convertible Helper Tower convert into a table?

Is the step adjustable?

What is included with my Mini Chef Convertible | Helper Tower?

My Mini Chef Convertible | Helper Tower arrived damaged or missing parts.

Mini Chef Convertible | Helper Tower

How do I assemble the Mini Chef Foldable | Helper Tower?

Does the Safety Net work on the Mini Chef Foldable | Helper Tower?

What material and sealant is used for the Mini Chef Foldable | Helper Tower?

What is included with my Mini Chef Foldable | Helper Tower?

Why is my Mini Chef Foldable | Helper Tower Wobbly?

My Mini Chef Foldable | Helper Tower arrived damaged or missing parts.

My Mini Chef Foldable | Helper Tower is not folding.

I am having trouble with the screws on my Mini Chef Foldable | Helper Tower.

Mini Chef Foldable | Helper Tower

What are the dimensions of the Climber | Pikler Triangle Set?

What is the weight limit for the Climber | Pikler Triangle Set?

How Do I assemble the Climber | Pikler Triangle Set?

What is included in the Climber | Pikler Triangle Set?

What material and sealant is used for the Climber | Pikler Triangle Set?

Does the Climber | Pikler Triangle Set Fold?

What is the surface area coverage of the Climber | Pikler Triangle Set when fully open with the ramp/slide attached?

How do I assemble the Acrobat Balance Beam?

What are the dimensions of the Acrobat Balance Beam?

What is the recommended age for the Acrobat Balance Beam?

What materials and sealant is used for the Acrobat Balance Beam?

Can I connect multiple beams to connectors?

Acrobat Balance Beam

What is the recommended age and weight for the Surfer Balance Board?

What are the dimensions of the Surfer Balance Board?

What materials and sealant is used for the Surfer Balance Board?

Surfer Balance Board

What is the recommended age for the Stepping Stones?

What is included with the Stepping Stones?

Stepping Stones

What is the recommended age for the Reversible Chair?

What are the materials used for the Reversible Chair?

What are the dimensions of the Reversible Chair?

What makes the Reversible Chair multi-functional?

Where can I find the assembly instructions for the Reversible Chair?

Reversible Chair

What is the recommended age for the Play Table?

What materials are used for the Play Table?

Where can I find the assembly instructions for the Play Table?

What is the best way to clean my Play Table?

Play Table

Can I wash the Play Mat cover?

Is the Play Mat toxin-free?

What materials is the Play Mat made from?

What are the Play Mat dimensions?

What is the recommended age of the Play Mat?

Can I use the Play Mat underneath my Piccalio Climber Pikler Triangle Set?

What is included with the Play Mat?

What is the best way to store the Play Mat?

Could the Play Mat affect my or my baby’s latex allergy?

Play Mat

What is a Montessori Bookshelf?

What materials are used for the Montessori Bookshelf?

Is the Montessori Bookshelf Lead and Phthalate safe?

What are the dimension of the Montessori Bookshelf?

How much does the Montessori Bookshelf weigh?

What is the best way to clean and care for the Montessori Bookshelf?

How many books fit on the Montessori Bookshelf?

Does the Montessori Bookshelf need to be anchored to the wall to prevent tipping?

How do I assemble the Montessori Bookshelf?

Montessori Bookshelf

What is a Stackable Play Shelf?

What materials are used on the Stackable Play Shelf?

Is the Stackable Play Shelf Lead and Phthalate safe?

What are the dimensions of the Stackable Play Shelf?

How much does the Stackable Play Shelf weigh?

How should I clean and care for my Stackable Play Shelf?

How many shelves can I stack?

Does the Stackable Play Shelf need to be anchored to the wall to prevent tipping?

How do I assemble the Stackable Play Shelf?

Stackable Play Shelf

What are the dimensions of the Piccalio Foldable Tower Wall Hook?

How do I clean the Foldable Helper Tower Wall Hook?

How do I install the Foldable Helper Tower Wall Hook?

What tools do I need to install the wall hook?

What finishes are used on the Wall Hook?

Does the Wall Hook come in different colors?

Is the mounting hardware included with the Wall Hook?

Foldable Helper Tower Wall Hook

How do I install the Foldable Helper Tower Slippers?

Are the slippers compatible with my Convertible Tower?

What are the Foldable Helper Tower Slippers?

What are the Foldable Helper Tower Slippers made of?

What are the dimensions of the Foldable Helper Tower Slippers?

Foldable Helper Tower Slippers

What is Piccalio Package Protection?

Lost Items Policies

Stolen Items Policies

Damaged Items Policies

General Policies

Order Issue Resolution Expectations

Do you have a phone number?

General Questions

Can I pick and choose which item(s) I can add to my bundle?

I am a parent of multiples and would like to purchase more than one kitchen tower, can I purchase 2+ towers with the 10% discount?

I need to return one item in my bundle, what is the return policy?

I received a damaged item(s) in my bundle, what are the next steps?

I purchased all the item(s) in a bundle but did not purchase it as a bundle and did not receive the bundle discount, can I still receive a discount?

Bundles

My Mini Climber | Pikler Triangle Set arrived damaged or missing parts.Updated 2 years ago