My Mini Chef Foldable | Helper Tower is not folding.Updated 2 years ago
Typically, if you can't fold it all the way or it is uneven then step 3 & 5 in assembly instructions is incorrectly assembled. There is a small metal pin (part O) in the middle hole of part D, which should move in a different hole if the highest or lowest setting is used. For example, if you used highest setting it would go in the first hole and so on. The position of Part O should be in the same position as it is on the other side of part D. You can find the assembly instructions attached.
If you are still unable to fold your tower, please reach out to us here and include the below information.
1. Confirm your order number and shipping address.
2. Part number and quantity of the missing/damaged item(s). This can be found in the assembly instructions which are attached.
3. If the item(s) received are wrong/broken/damaged please send clear photos and/or videos. This also helps provide feedback for our team to help improve the design, if deemed necessary.
A member of our team will get back to you within 24 business hours with next steps.