Mini Chef Convertible | Helper Tower

Mini Chef Foldable | Helper Tower

Climber | Pikler Triangle Set

Acrobat Balance Beam

Surfer Balance Board

Stepping Stones

Reversible Chair

Play Table

Play Mat

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Product Specific Questions, Troubleshooting & FAQs

How long will it take for my item to arrive?

How do I track my shipment?

If I order multpile items, will they ship at the same time? 

Do you ship internationally?

I received a defective item. What can be done about this?

I received a damaged item due to transit.

Tracking shows 'Delivered' but I did not receive my order.

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Orders, Shipping & Delivery

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Do you offer warranty on your products?

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Returns, Exchanges, Warranty

The item I want to order is out of stock, how do I pre-order it?

Pre-Orders & Back-Orders

Do you offer any promo codes?

Do you ever run sales?

Discounts and Promotional Codes

How can I care for my products? 

What safety testing does Piccalio follow?

What is the difference between the Convertible Helper Tower and the Foldable Helper Tower?

What materials are your products made of?

How do I assemble my Piccalio product?

Where are the products manufactured?

What does it mean when a product is Greenguard Gold Certified?

General Product Information & Care

What is the recommended age and weight?

How do I assemble the Mini Chef Convertible | Helper Tower?

Do I need a Safety Net accessory for the Mini Chef Convertible | Helper Tower?

What material and sealant is used for the Helper Tower?

Does the Mini Chef Convertible Helper Tower convert into a table?

Is the step adjustable?

What is included with my Mini Chef Convertible | Helper Tower?

My Mini Chef Convertible | Helper Tower arrived damaged or missing parts.

How do I assemble the Mini Chef Foldable | Helper Tower?

Does the Safety Net work on the Mini Chef Foldable | Helper Tower?

What material and sealant is used for the Mini Chef Foldable | Helper Tower?

What is included with my Mini Chef Foldable | Helper Tower?

Why is my Mini Chef Foldable | Helper Tower Wobbly?

My Mini Chef Foldable | Helper Tower arrived damaged or missing parts.

My Mini Chef Foldable | Helper Tower is not folding.

I am having trouble with the screws on my Mini Chef Foldable | Helper Tower.

What are the dimensions of the Climber | Pikler Triangle Set?

What is the weight limit for the Climber | Pikler Triangle Set?

How Do I assemble the Climber | Pikler Triangle Set?

What is included in the Climber | Pikler Triangle Set?

What material and sealant is used for the Climber | Pikler Triangle Set?

Does the Climber | Pikler Triangle Set Fold?

What is the surface area coverage of the Climber | Pikler Triangle Set when fully open with the ramp/slide attached?

My Mini Climber | Pikler Triangle Set arrived damaged or missing parts.

How do I assemble the Acrobat Balance Beam?

What are the dimensions of the Acrobat Balance Beam?

What is the recommended age for the Acrobat Balance Beam?

What materials and sealant is used for the Acrobat Balance Beam?

Can I connect multiple beams to connectors?

What is the recommended age and weight for the Surfer Balance Board?

What are the dimensions of the Surfer Balance Board?

What materials and sealant is used for the Surfer Balance Board?

What is the recommended age for the Stepping Stones?

What is included with the Stepping Stones?

What is the recommended age for the Reversible Chair?

What are the materials used for the Reversible Chair?

What are the dimensions of the Reversible Chair?

What makes the Reversible Chair multi-functional?

Where can I find the assembly instructions for the Reversible Chair?

What is the recommended age for the Play Table?

What materials are used for the Play Table?

Where can I find the assembly instructions for the Play Table?

What is the best way to clean my Play Table?

Can I wash the Play Mat cover?

Is the Play Mat toxin-free?

What materials is the Play Mat made from?

What are the Play Mat dimensions?

What is the recommended age of the Play Mat?

Can I use the Play Mat underneath my Piccalio Climber Pikler Triangle Set?

What is included with the Play Mat?

What is the best way to store the Play Mat?

Could the Play Mat affect my or my baby’s latex allergy?

What is Piccalio Package Protection?

Lost Items Policies

Stolen Items Policies

Damaged Items Policies

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Order Issue Resolution Expectations

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General Questions