Orders, Shipping & Delivery

*Orders placed after 11AM PST will process the following business day. Orders with multiple items may arrive separately.

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How long will it take for my item to arrive?

These are the current transit time estimates: US CONTINENTAL 2-7 business days. If the item is on the backorder, please refer to estimated shipping time on the product page. AK, GU, HI, PR, VI, APO/FPO/DPO destinations 7 - 10 business days CANADA &

How do I track my shipment?

An automated tracking email will be sent to the email address submitted with the order once your item ships. You can also check the status of your order here. Please note, items may ship from different warehouses. Items ordered together are not

If I order multpile items, will they ship at the same time?

We can't guarantee that all items in your order will ship at the same time. In fact, it's more likely that the items in your order will ship at different times. We'll get your entire order out as quickly as possible, and you'll receive a shipping

Do you ship internationally?

We are proud to ship worldwide! Please note shipping times and additional information below. CANADA & EUROPE: 4-15 business days Customers will be held liable for any local customs or duties that may occur. REST OF WORLD: Standard shipping deliveries

I received a defective item. What can be done about this?

At Piccalio, quality and customer service are our top priorities. Although we do strive to provide the best quality in our products there can be defects that slip by us. If you have received a defective item please contact us here within 7 business

I received a damaged item due to transit.

If an order arrives damaged and if you are able to provide sufficient proof of this damage, please contact us here. If you have purchased Route Protection, please submit the claim here. Please note, claim needs to be submitted within 15 days of

Tracking shows 'Delivered' but I did not receive my order.

If the tracking information shows that the package was delivered, but you are unable to locate the package within 48 hours of the Delivered timestamp, we suggest to check the following: - Verify the shipping address provided - Look around the

Tracking shows no activity or movement

Sometimes an order will ship and the tracking shows that the order is stuck in a pending or "pre-shipment" status. Unfortunately, this happens from time to time due to carriers missing a scan. If you have been waiting for your shipment for over 10 bu

How do I change or cancel my order?

*Please note that although we try our best to accommodate order changes and cancellations, we can not guarantee them. Our team will do their best to honor the request, but once an order has processed and shipped, we can no longer make changes. Please

How do you ship your products?

We ship our products using multiple carriers. Unfortunately, we cannot confirm the specific carrier used until the item actually ships. This process ensures flexibility in our delivery services across different locations.